Customer Service Specialist

Industry: Automotive / After-Sales – Switzerland

As part of a strategic project in the automotive sector, we are looking for a Customer Service Specialist to play a key role in supporting operations, product compliance, quality management, and customer satisfaction.

Your Responsibilities

Customer and Dealer Support

• Handle day-to-day activities: invoicing, audits, certificates, warranty management, and responding to customer and dealer inquiries.

• Coordinate product recall campaigns locally and liaise with relevant authorities.

• Ensure timely importation of products by managing approval procedures in line with Swiss regulations.

• Support the dealer network in the use of internal systems (DSR, Panex, Glow, etc.) and implement corrective actions as needed.

• Follow up on customer requests in coordination with the central customer service team.

Compliance & Product Quality

• Monitor product compliance at the local level (waste, ELV, etc.) in coordination with Swiss authorities and the European Quality department.

• Contribute to product quality management (QIC, factory requests).

• Support customer retention through the rollout of specific programs (e.g., extended warranties).

Analysis & Process Improvement

• Produce reports and analyses upon request for internal teams or external partners.

• Identify opportunities to update or improve internal procedures based on market evolution and business needs.

Performance & Quality Management

• Translate business plan objectives into actionable tasks and monitor progress to ensure targets are met.

• Escalate operational challenges and propose alternative solutions when needed.

• Follow up on project progress and report regularly to department managers.

Your Profile

• Proven experience in a customer-facing or technical support role.

• Background in the automotive sector, particularly in after-sales, warranty, or quality management.

• Strong analytical and project management skills.

• Good knowledge of local regulations and compliance processes.

• Fluent in French and German (mandatory); professional level of English.

• Proficient in standard office tools (Excel, PowerPoint, etc.).

• Technical degree in automotive or a related field.